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Policy


Fern Factory Privacy Policy

When you shop at Fern Factory, we do not and will not ever sell, trade or rent your name, address or email address information to outside parties. Fern Factory is committed to protecting your privacy. We use the information we collect on the site to make shopping at Fern Factory possible and to enhance your overall shopping experience. 

Fern Factory intends to give you as much control as possible over your personal information. In general, you can visit our site over the Internet without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect personal information from you.

We pledge to keep your confidential information confidential! We will only use the personal information you supply at Fern Factory for the purposes of improving your experience on our website. Creating an account allows you to take advantage of the unique services that we offer, including email order and shipping confirmations, the ability to track your orders, and the ability to reorder at any time, 24/7.

Security of Your Information
The Internet has conducted on-line purchase surveys with more than 16 million customers who have shopped on the Internet. The result? Not a single documented case of credit card fraud.

Rest assured that we utilize the latest encryption technology to ensure the safety of your personal information at Fern Factory. Your ordering information (name, address, credit card, photos, etc.) is encrypted during the ordering process & transmission, using our secure server to provide the highest level of security possible. In addition, once received, your credit card data is stored on a server that cannot be accessed via the Internet.

We further protect your information using the following methods:

  • Password protection: When you create an account with us, your password creates another level of security for your personal information. Your password is your secret code into your account. Make your password a combination of at least 6 (no more than 10) characters/numbers that are not easily guessed (don't make your password your last name, for example).
  • Site protection: Our entire site is protected behind an advanced firewall (think of it as a cyber fortress), which prevents unauthorized persons from accessing your information.

How We Use Your Email Address
We are proud to be 100% compliant with the 2004 Can SPAM Act, meaning that we do not send unsolicited email to our customers. At Our Online Store, your email address is used in the following ways:             

  • Order and Shipment Confirmation Emails: When you place an order, we will send you an email that indicates that we have received your order (order confirmation) and a later email that indicates that your order has been shipped (shipment confirmation).
  • Email News Events and Promotions: When you provide your email address to us at www.FernFactory.com, you will be asked if you want to receive special offers from us via email. If you indicate that you do not want to receive email offers from us, rest assured that you will not receive information from us.
  • We also may use the information we collect to occasionally notify you about important functionality changes to the Web site, new Fern Factory services, and affiliate offers we think you¡¦ll find valuable.





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